Refund Policy

This Refund Policy explains how Venue Spice handles refunds, credits, cancellations, disputes, and payment-related issues connected with use of the Venue Spice platform and related services.

This policy works together with our Privacy Policy and Terms and Conditions. By booking, paying for, listing, selling, or otherwise using Venue Spice, you agree to this Refund Policy.

Service means the Venue Spice website, platform, and related services used to discover events, sell tickets, request bookings, reserve vendor services, promote campaigns, and process payments.

Booking or order means a reservation, ticket purchase, merchandise purchase, vendor request, or confirmed transaction made through the Service.

Customer means the individual or business making a booking or purchase through the Service. Organizer, host, or vendor means the person or business offering an event, venue, ticket, service, product, or related listing through the Service.

Refund means a full or partial return of funds to the original payment method, or another form of reimbursement approved by Venue Spice. Credit means a platform-issued amount that may be applied to a future eligible booking or order, if offered by Venue Spice in its discretion.

Venue Spice may facilitate payments between customers, organizers, vendors, hosts, and other users through third-party payment processors. Refund eligibility depends on the circumstances of the order, including cancellation timing, event date, ticket check-in status, listing accuracy, organizer or vendor availability, payment status, and any terms presented at checkout.

Venue Spice does not guarantee that every cancelled order will qualify for a refund. Some orders may be non-refundable, partially refundable, or subject to service fees, processing deductions, taxes, or other terms disclosed at the time of purchase.

If a customer cancels an order, the amount refunded, if any, may depend on the date and time of cancellation, the event date or booking start date, the cancellation terms attached to the order, whether the organizer or vendor has already incurred costs or begun providing services, and whether third-party processing fees, taxes, or non-refundable charges apply.

Where a specific cancellation window or refund rule is shown during checkout or in an order confirmation, that rule will generally control.

If an organizer, host, or vendor cancels a confirmed event, booking, or order, Venue Spice may issue the customer a full refund of amounts paid for the affected order unless the matter is resolved through rebooking, substitution, credit, or another agreed solution.

Venue Spice may also take action on accounts involving repeated cancellations, inaccurate listings, failure to honor confirmed orders, or conduct that negatively affects customers or the integrity of the Service.

A customer may be eligible for a full or partial refund, credit, rebooking assistance, or another appropriate resolution if Venue Spice determines that the event, venue, vendor service, product, or listing was materially different from its description, unavailable at the confirmed date and time, wrongfully denied, or missing a material feature expressly included in the order.

Venue Spice may request documentation to review a claim, including photos, videos, timestamps, communications, invoices, tickets, receipts, or other supporting information.

A refund may be denied, limited, or reduced where allowed by law if the customer changes plans after the applicable cancellation window has passed, fails to appear, has already checked in, is removed for violating rules or law, complains about a disclosed condition or restriction, provides insufficient evidence, or disputes the payment with a bank or card issuer before Venue Spice completes its review.

Venue Spice may charge platform fees, service fees, convenience fees, or similar charges in connection with orders. Unless otherwise required by law or stated at checkout, certain fees may be non-refundable.

Third-party processing charges, currency conversion costs, taxes, government charges, and similar pass-through amounts may also be non-refundable or adjusted based on processor, bank, or legal requirements.

Approved refunds will generally be issued to the original payment method used for the order. If that payment method is unavailable, fails, or cannot accept a refund, Venue Spice may, where permitted, issue platform credit or use another reasonable reimbursement method.

Refund processing times vary depending on the payment processor, financial institution, payment method, and region.

If you initiate a chargeback, payment reversal, or bank dispute, Venue Spice may suspend review of your refund request while the dispute is being handled. Venue Spice may provide transaction records, communications, and account details to payment processors or financial institutions as needed to respond to the dispute.

Improper or abusive chargeback activity may result in account restrictions, denial of certain refunds, cancellation of pending orders, or other action consistent with the Terms and Conditions and applicable law.

To request a refund, contact Venue Spice as soon as possible after the issue occurs. Refund requests should include your full name and contact information, order or booking confirmation number, transaction details, date and time of the order, event or listing name, a description of the issue, and any supporting documentation.

Requests may be submitted through the refund request page or by email to support@venuespice.com.

Venue Spice may investigate refund requests by reviewing account history, listing details, messages, payment records, and supporting evidence submitted by customers, organizers, vendors, hosts, or service providers. Venue Spice may decide, in its discretion and subject to applicable law, whether to issue a refund, partial refund, credit, rebooking assistance, or no refund.

Venue Spice reserves the right to deny refunds, recover funds, cancel transactions, or limit account access if fraud, abuse, misuse, false claims, manipulation, suspicious activity, or violation of platform rules is suspected.

Venue Spice may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date.

If you have questions about this Refund Policy, contact Venue Spice at support@venuespice.com.