Privacy Policy

Venue Spice operates https://venuespice.com and related services. This Privacy Policy explains how information from your use of the Service is collected, safeguarded, used, and disclosed.

By using the Service, you agree to the collection and use of information in accordance with this policy. The Terms and Conditions govern all use of the Service and, together with this Privacy Policy, form your agreement with Venue Spice.

Service means the Venue Spice website, platform, and related services. Personal Data means data about a living individual who can be identified from that data or from that data together with other information. Usage Data means data collected automatically from use of the Service or from Service infrastructure, such as page visit duration.

Cookies are small files stored on your device. Local storage and session storage are browser storage tools used to keep app state on your device. Data Controller means the person or entity that determines how personal data is processed. For this Privacy Policy, Venue Spice is the Data Controller. Data Processors or Service Providers are parties that process data on behalf of Venue Spice.

Venue Spice may collect several types of information to provide and improve the Service.

Personal Data may include email address, first name, last name, address, state, province, ZIP or postal code, city, Cookies, browser storage data, and Usage Data. Venue Spice may also collect account details, event and ticket information, checkout records, refund requests, vendor and influencer profile data, support messages, and other information you provide when using the platform.

Venue Spice currently uses necessary cookies and browser storage to support core app functions such as keeping users signed in, protecting authenticated routes, remembering session state, and supporting cart-related flows.

Venue Spice does not currently use third-party analytics, advertising pixels, retargeting tags, Mixpanel, Google Analytics, Meta Pixel, TikTok Pixel, Hotjar, Clarity, PostHog, Amplitude, or Segment tracking on the public website.

If Venue Spice introduces analytics or marketing tracking tools in the future, this Privacy Policy will be updated and, where required by law, non-essential cookies or similar technologies will not be enabled until appropriate consent is obtained.

Venue Spice may collect information that your browser sends whenever you visit the Service or access it through a mobile device. This may include IP address, browser type, browser version, pages visited, time and date of visit, time spent on pages, unique device identifiers, and diagnostic data.

When you access the Service with a mobile device, Usage Data may include mobile device type, unique mobile device ID, mobile IP address, mobile operating system, mobile browser type, unique device identifiers, and diagnostic data.

Venue Spice uses collected data to provide and improve the Service, notify you about changes, allow participation in interactive features, provide customer support, monitor usage, detect and address technical issues, fulfill purposes for which you provide information, carry out contractual obligations, process billing and collection, provide account notices, send service instructions, and communicate news or offers unless you opt out.

Venue Spice may also use information for any other purpose described when you provide it or for any other purpose with your consent.

Personal Data is retained only for as long as necessary for the purposes set out in this Privacy Policy. It may also be retained and used as needed to comply with legal obligations, resolve disputes, and enforce legal agreements and policies.

Usage Data is generally retained for a shorter period, except where used to strengthen security, improve functionality, or comply with legal obligations.

Your information may be transferred to and maintained on computers outside your state, province, country, or governmental jurisdiction. If you are outside the United States and provide information, you agree that it may be transferred to and processed in the United States.

Venue Spice may disclose Personal Data if required by law or in response to valid requests by public authorities.

Venue Spice may also disclose information to contractors, service providers, and other third parties used to support the business; to fulfill the purpose for which you provide it; or with your consent.

The security of your data is important to Venue Spice, but no method of Internet transmission or electronic storage is 100 percent secure. Venue Spice uses commercially acceptable means to protect Personal Data, but absolute security cannot be guaranteed.

Depending on your location, including the European Union, European Economic Area, or California, you may have rights to access, update, delete, rectify, restrict, object to processing of, receive a portable copy of, or withdraw consent for the processing of your Personal Data.

Venue Spice may need to verify your identity before responding to such requests. Some functions of the Service may not be available without necessary data. To exercise rights, email support@venuespice.com.

Venue Spice does not sell or rent Personal Data to third parties. California users may request information about categories of personal information collected, sources, purposes, third parties with whom information is shared, specific pieces of information collected, and deletion of personal information where applicable.

Venue Spice may employ third-party companies and individuals to facilitate the Service, provide the Service on Venue Spice's behalf, perform Service-related services, or assist in analyzing how the Service is used. These parties have access to Personal Data only to perform these tasks on Venue Spice's behalf and are obligated not to disclose or use it for other purposes.

Venue Spice may use operational providers for hosting, email delivery, file storage, payments, support, deployment, security, and infrastructure. These services may process information according to their own privacy policies and only as needed to support the Service.

Venue Spice may provide paid products or services through the Service. Payment card details are not stored or collected directly by Venue Spice. Payment information is provided directly to third-party payment processors, such as Stripe, whose use of your personal information is governed by their privacy policy.

Payment processors are expected to follow PCI-DSS standards for secure handling of payment information. Stripe's Privacy Policy is available at https://stripe.com/us/privacy.

The Service may contain links to websites not operated by Venue Spice. Venue Spice has no control over and assumes no responsibility for the content, privacy policies, or practices of third-party sites or services.

The Service is not intended for children under 18. Venue Spice does not knowingly collect personally identifiable information from children under 18. If you believe a child has provided Personal Data, contact support@venuespice.com.

Venue Spice may update this Privacy Policy from time to time. Changes will be posted on this page and are effective when posted. You may also be notified by email or a prominent notice where appropriate.

If you have questions about this Privacy Policy, contact Venue Spice at support@venuespice.com.